- Tactics
- Collection
- Platforms
- SaaS
- Reference
- attack.mitre.org/techniques/T1213.004
Description
Adversaries may leverage Customer Relationship Management (CRM) software to mine valuable information. CRM software is used to assist organizations in tracking and managing customer interactions, as well as storing customer data.
Once adversaries gain access to a victim organization, they may mine CRM software for customer data. This may include personally identifiable information (PII) such as full names, emails, phone numbers, and addresses, as well as additional details such as purchase histories and IT support interactions. By collecting this data, an adversary may be able to send personalized Phishing emails, engage in SIM swapping, or otherwise target the organization’s customers in ways that enable financial gain or the compromise of additional organizations.(Citation: Bleeping Computer US Cellular Hack 2022)(Citation: Bleeping Computer Mint Mobile Hack 2021)(Citation: Bleeping Computer Bank Hack 2020)
CRM software may be hosted on-premises or in the cloud. Information stored in these solutions may vary based on the specific instance or environment. Examples of CRM software include Microsoft Dynamics 365, Salesforce, Zoho, Zendesk, and HubSpot.
How GTK Cyber trains on this
GTK Cyber's hands-on training programs cover detection engineering across the MITRE ATT&CK framework, including the Collection tactic this technique falls under. Our practitioner-led courses focus on building real detections, not just memorizing technique IDs.
Related techniques
- T1005 — Data from Local System
- T1025 — Data from Removable Media
- T1039 — Data from Network Shared Drive
- T1056 — Input Capture
- T1074 — Data Staged
- T1113 — Screen Capture
- T1114 — Email Collection
- T1115 — Clipboard Data
- T1119 — Automated Collection
- T1123 — Audio Capture
- T1125 — Video Capture
- T1185 — Browser Session Hijacking